Frequently Asked Questions When Ordering Custom Apparel: Your Complete Guide by CHUX Print
Ordering custom apparel should be exciting, not confusing. Whether you’re a business owner preparing for a big event, a coach outfitting your team, or a creative launching a clothing line, you likely have questions about how the process works. At CHUX Print, we help individuals and brands bring their ideas to life through high-quality custom printing—and over time, we’ve noticed many of the same questions come up again and again.
To make your experience smoother, we’ve put together this comprehensive guide to the most frequently asked questions when ordering custom apparel. Consider this your go-to resource before placing your next order.
1. What apparel options can I choose from?
One of the first questions customers ask is, “What can I print on?” At CHUX Print, you can choose from a wide range of apparel and accessories, including:
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T-shirts (cotton, blends, premium, heavyweight, etc.)
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Hoodies and sweatshirts
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Jerseys and team uniforms
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Hats and beanies
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Workwear
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Tote bags
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Kids and infant apparel
If you’re not sure which garment fits your project, our team can recommend the styles and materials that will look and feel best with your chosen print method.
2. What printing methods do you offer?
We provide multiple premium printing techniques to ensure the best match for your design and your budget. These include:
• Screen Printing
Perfect for bulk orders and designs with fewer colors. Durable, professional, and cost-effective at higher quantities.
• Embroidery
Ideal for hats, polos, corporate wear, and any design that needs a polished, elevated look.
• Heat Vinyl Transfers
Best for names, numbers, team uniforms, and simple one-color graphics.
Not sure which method is best for your artwork? Send us your design and we’ll point you in the right direction.
3. What file format should my artwork be in?
To get the cleanest, most professional print, your designs should be uploaded in a high-resolution format. We recommend:
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PNG (preferred, with transparent background)
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SVG
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EPS
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AI
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PDF (vector files only)
If you only have a lower-quality image, don’t worry—our team can often help clean it up or recreate it for print-ready quality.
4. Is there a minimum order quantity?
Minimums depend on the print method:
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Embroidery: Small minimums may apply depending on item type.
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Screen Printing: Minimums generally start around 12–24 pieces per design, because the setup process is more involved.
5. How long does production take?
Turnaround time can vary based on the size of your order and the printing technique, but here are our typical estimates:
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Screen printing: 7–14 business days
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Embroidery: 7–14 business days
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Bulk or highly customized orders: May take longer
Rush service is available on a case-by-case basis.
6. Can I see a mock-up before my order goes into production?
Absolutely! At CHUX Print, we always send a digital proof/mock-up showing your design on the chosen apparel. You can review placement, size, and colors before anything gets printed. No production begins until you give final approval.
7. How do I know what size to order?
Sizing can vary between brands, so we provide size charts for every garment we offer. If you’re ordering for a team or large group, we recommend:
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Using the size chart to take actual measurements
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Ordering a few universal sizes (like M or L) in case of last-minute changes
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Asking individuals for their exact sizes to avoid errors
If you’re launching a clothing brand, ordering samples first is a smart move.
8. What if I don’t have a design yet?
No design? No problem! Our designers can create or refine artwork based on your vision. Whether you have a rough sketch, a description, or no idea where to start, we can help bring your concept to life.
9. How much will it cost?
Pricing depends on several factors, including:
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The print method
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The number of items
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The type of apparel
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Number of design locations (front, back, sleeve, etc.)
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Number of print colors (for screen printing)
To get the most accurate price, send us your design and order details for a free quote.
10. What is your refund or reprint policy?
Customer satisfaction is our priority. If your order arrives with a printing error we will gladly reprint or replace the misprinted pieces. Because custom items are made specifically for you, refunds are generally not offered once production begins—so review your mock-up carefully before approving.
Final Thoughts
Ordering custom apparel shouldn’t be stressful. At CHUX Print, we aim to make the process easy, transparent, and enjoyable—whether you’re placing your first order or your hundredth. From choosing the right garments to ensuring your design looks flawless, we’re here to guide you every step of the way.